Refund Policy

TechTransLab handles refund requests for these purchases. The teacher does not decide your refund. Quizzz staff review each request to determine the refund you are entitled to. Where a refund or other remedy is required by law or by this policy, we provide it. Staff discretion applies only to additional goodwill refunds beyond that. Use, download, attendance or suspected abuse does not remove a remedy the law requires. Once made, a decision is final and is not reopened, except to carry out an approved refund (for example if the original payment method can no longer receive it). This does not limit your statutory rights or your bank's dispute process.

- Digital content (for example a quiz pack or study material): within {{REFUND_WINDOW_DAYS}} days of purchase, if you have accessed no more than {{DIGITAL_USE_THRESHOLD}} of the purchased items, not counting previews. - A single scheduled lesson: if you cancel at least {{CANCEL_NOTICE_HOURS}} hours before the start time, or if the lesson did not take place because of the teacher. - A lesson pack: unused lessons are refunded as described in section 4. - Any purchase: if you were charged twice, charged the wrong amount, or did not receive what you bought.

If you bought a pack of lessons and used some of them, the unused lessons are refunded pro rata: refund = the price you paid × unused lessons ÷ total lessons in the pack, rounded down to the smallest currency unit. Any coupon or tax in the price you paid is shared across the lessons in the same proportion. Example: a pack of 10 lessons bought for NT$5,000, of which 5 lessons took place, is refunded NT$2,500. - A lesson is used when it took place, that is, it was attended and recorded as completed. - A lesson booked for a future date counts as unused once it is cancelled under the booking and cancellation rules that apply to it. - A no-show follows the existing booking cancellation policy: a lesson you did not attend and did not cancel in time is not credited back, so it counts as used. - A lesson that did not take place because of the teacher is unused.

We refund the approved amount in the original payment currency, normally to the original payment method, and start the refund within {{REFUND_INITIATION_DAYS}} business days after approval. The bank or card issuer decides when the money appears, usually within {{REFUND_SETTLEMENT_DAYS}} business days after that. We do not refund currency conversion fees charged by your bank or card issuer, or exchange-rate differences between the purchase and the refund, unless the law requires it. Only the refunded content or lessons lose access; any remaining paid access continues.

Please contact us before you dispute a charge with your bank; most problems are faster to fix directly. You do not have to contact us first. If you open a dispute, TechTransLab responds to it as the seller and may share the purchase record and your use of the content with the card network. While a dispute is open, access to the disputed purchase may be paused. TechTransLab bears Stripe's dispute fee; it is not charged to the teacher.

We may decline a goodwill refund where the content was used beyond the threshold in section 2, the lesson took place, the request is outside the windows above, or there are signs of abuse such as repeated buy-and-refund. These grounds never remove a refund or other remedy required by the law where you live or by sections 2 to 4. When we decline, we tell you the reason.

We may update this policy. The version that applies to a purchase is the one shown on this page when you bought.